Thursday, 19 January 2017

Nope, this is not about a throwback post on a Christmas Dinner at Morganfield's. That was posted here and THAT was also when I notice that the platter which was served to us was incomplete and rather different from what I saw in the menu. Of course, I was upset about this discovery and so would you, if you found out the same thing, right?

This was the menu which I saw and lead us to decide to order this Jolly Christmas Platter or, you could refer the picture below for a clearer picture on what the set offers. Every item was listed in the menu as well.

For convenience, I'll list out what the Jolly Christmas Platter (RM249.90) has to offer;
  • 1/2 slab spare ribs (choice of Hickory BBQ / Garlicky BBQ / Smoke Peppercorn /or Spicy Lemongrass)
  • Jack Daniel's Glazed Baby Back
  • Roasted Whole Turkey Drumstick marinated with Herb Yoghurt basted with BBQ Sauce
  • Grilled Footlong Farmer's Bratwurst Sausage 
  • Grilled Herby Hog Sausage 
  • Grilled Spicy Devil Sausage 
  • Christmas Stuffing
  • Seasonal Veggies
  • Garden Salad
  • Grilled Corn on the Cob
  • Flat Chips
  • Cranberry Jam & Gizzard Gravy  

Quiz time! What do you see different or missing in their advertised platter in comparison to ours? To prevent from driving you guys again, I'll just reveal the answers!
  1. Grilled Footlong Farmer's Bratwurst Sausage (***missing from the platter)
  2. Grilled Spicy Devil Sausage (no where in sight. both was definitely the same type of Grilled Herby Hog Sausage)
None of the discovery above was informed in advance; whether they ran our of the Grilled Footlong Farmer's Bratwurst Sausage or Grilled Spicy Devil Sausage.

I notified them through facebook message on the 6th of January but was only given a reply on this matter as above by 14th of January, which was a week later. 

The next week after, I received a postal from Morganfield's. I was flustered to find 2 RM10 vouchers in there. 

So.. hmm..  are these vouchers...

 a reward for noticing the missing Grilled Footlong Farmer's Bratwurst Sausage
 a value replacement for the missing Grilled Footlong Farmer's Bratwurst Sausage?
 or just a sincere apology for a customer's bad experience?

What's your view on the handling of this case by their customer service?

Morganfield's Malaysia

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