259: Morganfield's Sincere Apology?

Nope, this is not about a throwback post on a Christmas Dinner at Morganfield's. That was posted here and THAT was also when I notice that the platter which was served to us was incomplete and rather different from what I saw in the menu. Of course, I was upset about this discovery and so would you, if you found out the same thing, right?

This was the menu which I saw and lead us to decide to order this Jolly Christmas Platter or, you could refer the picture below for a clearer picture on what the set offers. Every item was listed in the menu as well.

For convenience, I'll list out what the Jolly Christmas Platter (RM249.90) has to offer;

• 1/2 slab spare ribs (choice of Hickory BBQ / Garlicky BBQ / Smoke Peppercorn /or Spicy Lemongrass)
• Jack Daniel's Glazed Baby Back
• Roasted Whole Turkey Drumstick marinated with Herb Yoghurt basted with BBQ Sauce
• Grilled Footlong Farmer's Bratwurst Sausage 
• Grilled Herby Hog Sausage 
• Grilled Spicy Devil Sausage 
• Christmas Stuffing
• Seasonal Veggies
• Garden Salad
• Grilled Corn on the Cob
• Flat Chips
• Cranberry Jam & Gizzard Gravy  

Quiz time! What do you see different or missing in their advertised platter in comparison to ours? To prevent from driving you guys again, I'll just reveal the answers!

1. Grilled Footlong Farmer's Bratwurst Sausage (***missing from the platter)
2. Grilled Spicy Devil Sausage (no where in sight. both was definitely the same type of Grilled Herby Hog Sausage)

None of the discovery above was informed in advance; whether they ran our of the Grilled Footlong Farmer's Bratwurst Sausage or Grilled Spicy Devil Sausage.

I notified them through facebook message on the 6th of January but was only given a reply on this matter as above by 14th of January, which was a week later. 

The next week after, I received a postal from Morganfield's. I was flustered to find 2 RM10 vouchers in there. 

So.. hmm..  are these vouchers...

 a reward for noticing the missing Grilled Footlong Farmer's Bratwurst Sausage? 

 a value replacement for the missing Grilled Footlong Farmer's Bratwurst Sausage?

 or just a sincere apology for a customer's bad experience?

What's your view on the handling of this case by their customer service?

Morganfield's Malaysia

w: http://morganfields.com/

f: https://www.facebook.com/pg/morganfieldsmalaysia

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072: Sekinchan Weekend Trip!

When you are upset, nothing is beautiful.

Flip your frown upside down for the world is beautiful.

-

A weekend trip to Sekinchan! Woohoo! The land of crazy selfie and photography with the very photogenic paddy field sceneries! Haha..

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041: Negative Experience with Taman Segar Vet

I never liked the Tmn.Segar vet but it was near Chinese New Year and the usual small vet we frequent was closed so we had no choice but to put our faith in the hands of the Tmn. Segar Vet. 

The first time we brought our dog to Tmn Segar vet, they didn't gave us a good impression at all. We were attended by a Malay female vet who was not very comfortable with dogs. I'm not being bias but just stating the fact. It can be seen with her putting on gloves and the way she handled our dog. It was so uncomfortable for her that she caused a lump on our dog's skin due to her handling of making a simple injection for the dog.

This time again, it was a Malay female doctor and I automatically do not have faith in her but there's nothing I can do. After the consultation, we agreed to leave Bobo in the vet while waiting for the blood test result.

According to her inspection, she suspect that it was Leptospirosis by the look of the yellow skin and yellow ring around Bobo's iris. It could be due to consumption of food that was tainted by rat's urine. I actually start losing faith when she told me that. Somehow, I'm a person who has a weak will to attract positive outcomes if Law of Attraction does apply in this world. I try to tell myself that Bobo is just having stomach upset because his fever has subsided but I knew I was just lying to myself.

It was 8.30 p.m. when we sent him to the vet. The doctor told us that the result will be out by 9 p.m. if the lab is still open. If not, they will inform us early tomorrow. However, I waited till tomorrow and it was half past their opening hour, about 9.30 a.m. I gave a call and they told me the doctors are busy with pets. So I just requested them to call me back as soon as possible. They did not. I called around 11 a.m. and again I was told the same thing. This time I was really upset and I question them their etiquette of work; my dog is really sick and why can't the doctor just take a minute off and call me back and let me know about my dog and the blood test result! Finally, the doctor called me back and told me a lot of bullshit reasons about being busy and all. Total bullocks!

When she called back, she told me that the blood test shows damage on liver and kidney above the max level and that there is nothing they can do to make him feel better. I cried my heart out. After I calmed down, I got ready to go and visit Bobo and perhaps bring him back. However, even before I left my room, I got another call from the vet. This time, it was like the final call. They called to tell em that Bobo has left us.

To be honest, I can't make myself belief that it was just moments ago that Bobo has chosen to leave it. Perhaps it was much earlier. Just that they did not bother to check on him.

I went to bring him back and they told me to wait while they prepare him to be taken home. I wonder why they did not ask us if we would like to see him for the last time. They put him in a thick black bin bag, all tied up and in a box. they advice us not to open the plastic bag and if we really want to, put on a thick glove.

I could not let it go without seeing him for the last time. When we were home, I open up the plastic bag and got a glance of Bobo. His legs placed in such a state like 4 legs were being held together with a rope and his mouth gagged open. Hence, I dare to open up further to look further into his eyes. What if they were not closed? What if Bobo looks like he did not left in peace? I didn't want to remember Bobo in that state. However, this is enough to let me know that it was the wrong choice to leave Bobo in the hand of those people from Tmn Segar Vet.

I know I probably sound very bias but I have actually seen a few bad review from the net regarding this Taman Segar Vet.

If you do not trust me, you should at least trust the majority;

Never, again, will I ever bring my dogs there. Never.

I'm really allergic to people who do not have passion for animals but yet work in animal related fields.

No matter what, I will go to Gasing Vet. I have never been there but it should be much better.

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020: Sungei Wang

I no like you.

Your carpark exit system is faulty =/

Had a bad day. Just feels like getting home asap.

Paid for parking ticket. RM16. You guys must be wondering what I was doing there for the ticket to end up RM16.

Anyway, I never liked the way their ticket system works. You pay for the ticket and they give you a receipt with a barcode to be scanned at the exit.

The thing is, when I scanned the receipt, the gate bar lifts open and then it just falls back down.

Wow, did it expect me to drive pass within 1 millisecond.

*sight*

Reverse, scan again and it says,"ticket rescanned". I knew this would happen! *deep sigh*

Calls for the security nearby. He took my ticket and scan it again... like it will work wonders for him =/

Obviously didn't work so he had to inform the office.

Stuck here for 15 minutes and nothing happened. I start to lose my patient and I holler at the security and asked why this is taking so long.

He said it's my fault, that I scanned it twice. Wow.. I'm like totally speechless. How is it my fault?

I went on rage but he said he can't do anything. I demand him to get people from his management here.

There's nothing I can do so I just waited and waited. Guess how long it takes them?

Damn right it was > 30 minutes.

I park my car in your carpark and you charge me based on hours.

Do I charge you per hour for wasting my time?

Bad. Day. Max.

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